Writing Challenge Day 1 — 5 problems with Social Media

A budding writer posted a writing prompt challenge on Facebook a few days. Needing to get back in the habit of writing daily, I accepted the challenge.

A great writing challenge

As you can see Day 1 is “Five Problems with Social Media”. Now I could just list the problems, but that would make for a very short blog. So I’ll take it one step further and give a brief reason why I think the reason I give is a problem.

1. Too many trolls.

Reason: The internet is the new “playground” it’s full of bullies and trolls. Most of the time, there is no reason for an “and” between the words because they are one in the same. If they can’t get under your skin as a troll, then they will try to bully the hell out of you. I see this ALL the time on political threads on friends walls, religious threads, women’s health care threads. I’m not shocked that my friends have friends that have different opinions. I am shocked that the friends with different opinions feel that they can be rude and disrespectful on their friend’s walls.

2. Fake people

Reason: This one is easy. On the internet, you can be anyone. It’s been this way from the beginning of the internet and even before the WWW was available to everyone when it was just a bunch of bulletin boards systems like AOL. You can rarely be sure of who you are talking to, sometimes, even if you have met them in person. What seems like the sweetest person online may be like that the first couple of times you meet them. Then they get comfortable with you and they turn into something else. They could be a liar, a cheat, a user, married cheating on their spouse, or someone you simply don’t want in your life. Hell, they may not even look like the person in their picture. If it is a picture of them, it may be 10 years old. Or it may be a picture of their child. Who knows. Trust is hard earned on the net and easy to lose.

3. Shallow relationships.

Reason: No one takes the time to really get to know each other online. I’m guilty of this too. For example, I have 263 friends on Facebook and personally really know probably 60 of them. And that’s pushing it.

4. “If it’s posted on Facebook, it’s true” mentality.

This ties back to #2. Fake people, fake news, fake profiles, fake updates, fake pictures. But there are some people who will believe ever single thing that is posted. And those who will take creative liberties with the truth to get a point across.

5. Everyone is a genius.

This one is easy. Think about it. 90% of everyone on social media (FB, Twitter, Instagram. etc) is a subject matter expert at something. Some really are, some are learning to be, some just want to be.

And there friends and neighbors is Day One of my writing challenge.

Thanks for reading.

I will NOT be bullied

Oh poor little “Cry Baby” you don’t like it that I published the psycho bullshit harassing message that you sent me. I did you a favor by blocking out your name and your picture. So did you REALLY think that I was going to publish your comment here with your name and your threat? Grow the fuck up.

And while you are at it, tell your little bully girlfriends that their threats aren’t going to work either. You don’t scare me. And really, all the verbal abuse? Come on bitches, I was abused by one of the craziest bitches out there. Do you really think that your high school games are going to bother me.

Go blow your nose and dry your tears. But for shit’s sake GROW THE FUCK UP.

You’re so vain, you probably think this post is about you!

Don’t you! Well…IT IS!!!!

I don’t follow your thoughts politically. I kinda figured we were on the same page since we are in a lot of the same groups and we fight for women’s rights and victims rights. I guess I was wrong. But you know what, I didn’t interact with you that much to know who you were voting for or why. Really I didn’t. We TALKED ABOUT CATS most of the time.

So I was really surprised that you posted a fake news story and swore by it. Even when I pointed out that it was not a real news site, your answer was it was no different than the major news sites and the major news sites were refusing to post the “truth”. And then I said “I didn’t realize that you a Trump fan because you haven’t posted anything about HIS sexual misconduct or HIS upcoming trial for child rape.” To which you flew off the broomstick and accused me of hating on you and how dare I not know WHO you were voting for and why! I explained that I wasn’t hating and I really didn’t know. And I told you that I didn’t want to fight and I was not going to accept anything from that site because it wasn’t a real site, it catered to people wearing tin hats and conspiracy theory nutjobs. And I told you that I really didn’t want to fight with you because I liked you to much.

But NOPE you kept it up. You posted more from that site, “Here you want names, here’s names!” Yep, you gave me a name that not even conspiracy theory people trust! Their “trusted source” is someone that hasn’t worked in the government since 1979 but claims to have worked under Reagan and Bush, but he stopped working for the government under Carter because he didn’t agree with Carter. (Okay) And he claimed that there was NO WAY that Obama’s administration killed Bin Laden because Bin Laden had died BEFORE 9/11 even happened. And he is a fiction writer who specializes in military and spy fiction. Oh and then there’s a little thing like him claiming to be the inspiration for Tom Clancy’s Jack Ryan. (Bullshit!)

And again, I said “I don’t want to fight with you”. And you came at me again. So I deleted my original comment. Hoping to put an end to it all. But NO, you were being a freaking BULLDOG with your teeth caught in steak and you would NOT let it go! You sent me a message claiming VICTORY! Obviously your last comment was so distasteful to me that I had to delete the whole thing. You were to blinded by your ignorant bullshit stupidity that you could NOT see that I just wanted to fucking stop fighting with you. And then you said “You don’t have permission to share this private message” BULLSHIT.

Just STOP. what part of I DON"T want to fight with you was SO freaking hard for you to understand. I'm GLAD you unfriended me, you are nothing but a freaking ignorant bully.
Just STOP. what part of I DON”T want to fight with you was SO freaking hard for you to understand. I’m GLAD you unfriended me, you are nothing but a freaking ignorant bully.

So there, now this post is about you. And really, what paranoid world was I think you wanted to fight? Maybe the part that you wouldn’t fucking let it drop? You just kept on.  And to make sure that YOU had the last word….you did unfriend me. And I’m glad because you are one crazy as bitch.

I didn’t ask you to like me

I get it, I really do. I’m outspoken. I say what’s on my mind and I’m not shy about it. I don’t live in a world of sunshine and daisies and I don’t pretend that I’m something I’m not. That makes YOU uncomfortable. I’m comfortable with me though. I’m sorry you aren’t. But here’s the thing, I didn’t ask you to like me, I didn’t ask you to be my friend. That doesn’t mean that I’m not happy you are my friend, but it doesn’t give you the right to try and change me.  It doesn’t mean you can tell me who I can or cannot talk to or when.

If you don’t like that I post controversial things on my facebook page, then unfriend or hide me. But don’t tell me that using the word fuck three times in one post makes me sound like trailer trash. Here’s the deal, I don’t like that you post every recipe that you find nor do I like it that you share lies about our POTUS and I certainly don’t like it that you support a rapist. But here’s the deal, instead of posting on your wall or calling you, I’ve hidden you from my news feed. Because I didn’t want to hurt your feelings.

And you over there that decided that the “country is a church”. Here’s a thought for you. You aren’t a christian. You are the farthest thing in the world from a christian. I could say a LOT of really mean things about you here because I found out some really interesting things about you. However, unlike you, I won’t. I understand that you are mentally ill, that’s why you decided to tell me that since I didn’t believe like you that I deserved to be beat and raped as a child. I hope you get help. I really do. And I hope that you don’t get custody of your children back until you do get help. It’s best for them. Because really, if you believe that I deserved to be treated the way I was treated because I don’t believe like you do, what would happen to your daughters if they decided they didn’t believe the way you do.

What this all boils down to is simple. This is my blog, it’s my facebook page, it’s my twitter feed, if you don’t like what I post, then unfriend me, don’t follow me, don’t read what I write. It’s okay. I’ll be alright and so will you. Freedom of speech is great. Its guaranteed by our Constitution. Is my speech always pretty, nope it’s not. Is it how I feel, yep it is. I’m sorry if I’m too honest or real for you. I’m sorry that you want to live in a world of sunshine and daisies. I’ve never been lucky enough to know what that world is like, but honestly it sounds kinda boring. I’m not saying that everything has to be a battle or a controversy but it’s not always happy go lucky either. Life is real, it has it’s ups and it’s downs, we have good days and bad. I can promise you this, as your friend I will be there for you during those good days and those bad. And I will never look down on you when you are having a bad day or when you feel the need to scream about something, even if I don’t agree with it. I will have your back. THAT is what friendship is about, not trying to change someone.

Locker Room Banter? Nope, sexual assault. Presidential Pedophile Trump


Trump: Yeah, that’s her. With the gold. I better use some Tic Tacs just in case I start kissing her. You know, I’m automatically attracted to beautiful — I just start kissing them. It’s like a magnet. Just kiss. I don’t even wait. And when you’re a star, they let you do it. You can do anything.

These comments were directed towards Arianne Zucker.  Who Trump was going to be co-starring with on Days of Our Lives, a long running soap opera on NBC. One I’ve watched since I was a small child.

Trump: . And when you’re a star, they let you do it. You can do anything.

Bush: Whatever you want.

Trump: Grab ’em by the pussy. You can do anything.

Bush: Uh, yeah, those legs, all I can see is the legs.

Trump: Oh, it looks good.

Bush: Come on shorty.

Trump: Ooh, nice legs, huh?

Bush: Oof, get out of the way, honey. Oh, that’s good legs. Go ahead.

Yes, Arianne Zucker is beautiful, yes, she has very nice legs, but does she deserve to be talked about like she’s a piece of meat? And the first part of the conversation on the bus, the married woman that Trump was making the moves on Nancy O’Dell.

This is a man that is running for the highest political office in America. Is this a man we want in charge of laws affecting our children? Not just our daughters, but our sons too. What he is talking about in that conversation is the very definition of sexual assault. It is against the law. PERIOD. It’s not something that an apology can cover up. But we are living in a country where you can rape a woman behind a dumpster and only get six months in jail but only have to serve three months. We are clearly living in a country where if old white men have their way, women and girls will NOT matter. And it’s been this way for a very long time.

How do I know this, because I am a fifty-three year old woman who was groped by an old man when I was 11. My mother told me to be nice to him and let him, he gave her money. He also gave me money. I didn’t know it was wrong. I was a child. I was repulsed by it but compared to the other things that had happened in my life, this old man groping me and giving me money was the least of my worries. And I knew that if I didn’t let it happen, my mother would beat the hell out of me. Sex didn’t happen, but the old man did grope my boobs and my pussy. This was over forty years ago. Nothing has changed. Men are still doing it.

And what about the sexual assault case that is pending against Donald Trump and Jeffrey Epstein?  Raping and threatening a 13 year old child? Really? Epstein has already spent time in jail for sex with a minor. He’s known as the “Billionaire Pedophile” and he’s a friend of Trumps.


Is this really a man that we want running a country….ANY COUNTRY? Hell this isn’t even a man I would want running a business. He talks about how Hillary belongs in jail, he belongs UNDER the jail. He is a vile human being.

He believes that woman who have legal abortions should be punished, he believes that people who have been cleared of crimes by DNA are guilty and he loves to deny what he says moments after he says it.

Wake up and smell the coffee. This is one coke addict we don’t need.

Living with depression

There are so many misconceptions about being bipolar, clinical, seasonal, situational and emotional depression. The causes of depression may all be different by the symptoms are similar. And there is no easy fix. I hear “Go to the doctor” all the time, the doctor isn’t a magic cure.  There is no magic pill that instantly makes it better. Let me repeat that. THERE IS NO MAGIC PILL THAT MAKES IT INSTANTLY MAKES IT BETTER.  Yes, the doctor can write out a script for pills but they take a while to get into your system and that’s after you decide to go to the doctor. In reality we are talking about dealing with depression for at least 6 weeks before someone starts to feel better with medical help.  What are you supposed to do in those six weeks?

As a person who is dealing with depression right now at this very moment I can tell you it’s hell. I wake up every morning exhausted and the first thing I want to do is cry. Why do I want to cry? Here’s a list:

  • I woke up
  • The sun is shining
  • I’m alone
  • There are people in the house
  • There are cats in the house
  • Pumpkin is not on my bed
  • Pumpkin is on my bed
  • The tv is on
  • The tv is not on or its on the wrong channel.
  • It’s cloudy
  • The phone is ringing
  • I slept too late
  • I woke up too early

As you can see, NONE of these reasons make sense. No sense at all. But they are reasons that make me cry every morning. So what do I do about it? First you should know that I’ve very anti drug for my bipolar. I have so many health problems that I take pills for that I don’t want to take any more pills. So over 30 years I have tried to manage this illness on my own. Is that the smartest thing? No, I’ve ended up in the hospital a couple of times.

I know the signs of depression. The first thing to go when I’m getting depressed is my creativity. I don’t want to take pictures, I don’t want to draw, to write, to build, to sew, to cook or to do anything. I don’t want to shower. I don’t want to eat. But I have certain responsibilities that I have to attend to and they become chores, some of them are no longer done out of love, it’s simply done because I have to do them. Like cooking. I have to cook for the kids. If I don’t cook for them they get frozen pizzas or tv dinners. Of course, I won’t lie, sometimes when I do cook for them they get those same things. But if I don’t cook for them they don’t get veggies. I will say that even though it’s a chore to take care of the cats, It’s still done with love. LOTS OF LOVE. Because I know beyond the shadow of a doubt that they love me back. I know that they appreciate the food that I give them and the care that I take with them. So if I had to pick something that got me out of bed every day it would be taking care of the cats. I’m a crazy cat lady because they are the reason I get out of bed in the morning and the reason I haven’t killed myself.

So what’s the point of this blog post? If you know someone in your life that has depression, if they are just “social media” friends and you look up one day and you haven’t heard from them in a couple of weeks, reach out. Find out why. They are probably suffering in silence. If you look at your social media friends profile and see nothing, there’s a problem. You can’t fix it, but you can offer a shoulder, an ear, do something to cheer them up. Let them know that someone is thinking about them. Send them a card in the mail, Send them a message on facebook, send them an email, pick up the phone and listen to them. Don’t let them suffer in silence because honestly it may get to a point where all you ever get from them again is silence.

No matter what form of depression a person has there is no quick fix. But if you love them or care for them, you can help them by being a lifeline. Throw it to them, don’t expect someone else to do it, don’t wait for someone else to do it.

Who would make sure he was fed if I wasn't here.
Who would make sure he was fed if I wasn’t here.

How to turn a victim into a villian

A long time ago in a galaxy known as Yahoo there were things known as “chat rooms” and they were nice places where people of like minds to get together, talk and form lasting relationships. Sadly not all these relationships wonderful.

I bring you the tale of one such “chat room” for the purpose of this blog we will call it Religious River. And in the beginning it was great, it started out on  IRC and moved to Yahoo Chat where people who sit for hours keeping the room open so that others would find the room and gather. Before long a great group of people became regulars. Husbands and wives were there, mothers and daughters, roommates, housewives looking for others who believed the way they did, it was a great gathering. And in the beginning it was beautiful.

And then came the tricksters, the troublemakers, the hate bringers. At first they were fun, they told jokes and made people laugh. That’s what tricksters do. They made friends because not everyone wanted to have serious conversations and share ideas all the time. And there was a division in the chat room.

Then came along the males who introduced cybersex. And the women in the group started fighting over the affections of the males in the group. Sides were taken in some cases and people sat on fences and said “Oh I can’t be upset with anyone because you are all my friends.”

And then real life smacked the chat room and one of the “beloved” members who helped start the room was arrested for child molestation. And the room was divided. The child molester told the same lies that all child molesters tell and people who sat on fences believed him over the victim. The 12 year old victim and her mother were obviously lying. This man could never rape a child. Just like he could never setup cameras in the girls bathroom of his blind brothers teen club and watch the videos of young girls changing clothes. And the only child porn he EVER downloaded was for “research” and he only kept a copy of what he was turning into the police just in case the cops lost the evidence. All of that was believable over the word of the cops, the doctors, the child and the mother.

So the chat room turned on the mother and the child, the child was not a victim but one of the two villains who took the beloved member of the group away.  And then one of the group decided that it was not the child’s fault, it was the mother! The mother was evil and vile and the person contacted the child and tried to convince the child to run away from the mother and hide on a farm where there were other teenagers hiding from their horrible parents.

Now we flash forward, the mother has moved on with her life, the child has moved on with her life. Both are contributing members of their communities. But recently the mother found out that there is a group on facebook dedicated to the chat room. So the mother joined. She was amazed to find that after 20 years, because she protected her daughter and didn’t take any shit from this group of people, she’s still a villain. Someone recently wanted to join the group and because the didn’t know who it was, they automatically assumed it was the mother because the daughter was on the friends list.

The child molester….he’s on the sex offenders list, spent 6 years in jail, got out, stalked the victim and went back to jail to serve the rest of his term. And he’s not allowed on computers or the internet for the rest of his life.

But….the victim and her mother are the villains.

#SomethingTerrible is still happening

Have you been following the whole Dean Trippe Drama? I have out of some kind of morbid curiosity. It’s been radio silence from him on Kickstarter since his last update in May. However, digital rewards FINALLY went out, since he can’t take me off the backers list, I got the email saying to go get it and go get the new version of his ever delayed comic full of characters that other people created.

Kickstarter Trippe up
See the date on this email? July  21 and it says “Check back Monday at the KS page for a new update on the shipping date of the hardcopy. I wonder which Monday he was talking about because July 27th SHOULD have been the date but he said nothing. And he hasn’t said a thing on August 3, 10, 17 or 24. His fans have, they’ve said a LOT.

Kickstarter comments. 

Oddly enough, back at the end of last year when I started questioning Mr Trippe, his delays, his lack of communication and his use of funds for whatever he wanted, I was thrown to the wolves. Mr Trippe drug me in the mud and tried to bury me there.  And his “fans” joined in, I was a naysayer, I was mean, I was only in it for the rewards, I didn’t understand anything, etc. But honestly here we are almost 9 months later and there are people asking for refunds and being ignored. People are asking for updates and being ignored.

As for Mr Trippe, he’s still active on Twitter, on Facebook on Tumblr and he’ll talk to you as long as you don’t ask about his Kickstarter project. If you sing his praises, then he will talk to you.  And the latest plea for pity? He’s asking people on his facebook fan page if they know of any good cheap therapist because he’s ready to move on and through his past. Really. Because asking complete strangers on Facebook is the BEST place to find a new therapist.

trippe shrink



And if you want to know how he spends his time instead of shipping out all those books that people bought.


And if you have downloaded the “updated comic” I hope you have noticed the updated copyright…it’s now 2015.  And his picture with his bio…it’s the one he included in his LAST kickstarter update in May.  To recap, according to him in the risks, the project was already complete, it just needed minor layout tweaks. And he had already purchased shipping materials on Uline. (Of course, the majority of people backing his Kickstarter had no idea about his failure to complete commission drawings from DeanCon. So we believed him and threw money at him.)

trippe risksAnd then since we were throwing money at the screen he decided to ADD to the comic.

Have you read the “BRAND NEW EPILOGUE”? OMG talk about a seriously over inflated ego and a god complex, the new epilogue says it all. Lets recap, in the “Something Terrible” comic, Batman saves Dean Trippe after he was sexually molested. In the new epilogue, Dean Trippe goes back in time and saves Bruce Wayne’s parents. Stop and think about that. He repays Bruce Wayne by saving his parents, Bruce Wayne became Batman because his parents were killed. So if Dean Trippe saves his parents there would be no Batman to save Dean. Guess he didn’t think that one out completely. Perhaps it was the ego was in the way and he couldn’t see the big picture.

My point, don’t use Kickstarter to publish your book. Don’t make promises you can’t or won’t keep. Keep it real, keep your word. My second book was late, but I didn’t hide from anyone, I didn’t block people when they asked. And I didn’t take money for it. In fact, I donate the money I make from the books to charity.

#AT&T Drama part 1001?

I have reached out to EVERY AT&T person I can find. Last night on Facebook it was a joke. A pure joke. I will post the screen grabs but here’s the deal. Someone else posted on my thread. They were talking about about it took them several hours and several calls to be able to cancel. This I can understand because you say “cancel” and they transfer you to a department who’s job it is to save your business. Back in the day we called it “Saves” I’m sure by now they have given it some fancy name like “The department of client retention” or some such nonsense. It’s where all really angry customers go when they want to “Ditch the T”. But I digress.  So you have two angry people on one thread. One is a customer who just cancelled and one is a current customer. You can’t do anything to save the customer who cancelled. So that’s the one you help first right? The one who didn’t start the thread, the one that was wish the upset customer luck, right? I’m that makes sense right? That’s what the reps at AT&T did. They totally ignored my complained and zeroed in on the other person. They were falling all over themselves to help her.

Only when I mentioned how they mattered because they cancelled and were lost money and I didn’t matter because I was still money in the bank monthly did they even acknowledge that I was on the thread and offer to help me. And then when I did message them the issue and the ticket number I was informed that it could take 96 business hours before it could be resolved. Yes, your read that right NINETY SIX BUSINESS HOURS. That’s OVER two weeks. To fix an email issue.

And the real kicker? I FINALLY got a decent tech on the phone today. Not one of these young kids who has no clue how to dig into a problem but a REAL tech. He looked at ALL of our account, and realized that we have been paying for BROKEN service. He ran line tests, looked at historical data and scheduled a tech.  But while working with him. Do you know what we found out? That someone at AT&T suspended the missing email address and never bothered letting anyone know. And even though the email address is back on our account, I don’t have access to it on att.net because it’s still suspended.


This is not an accident or a glitch in the system. Someone did this on purposed. And it's freaking childish.
This is not an accident or a glitch in the system. Someone did this on purposed. And it’s freaking childish.


Oh dear, I forgot the screen grabs! LOL



May 2012, Uverse came out our neighborhood. Digital everything. AT&T was the first one to offer it in our rural area. I JUMPED on the bandwagon dancing because I had lived in big cities I knew the joy of digital everything. The install of UVerse is where my joy ended.

The install itself was a total nightmare. The tech ripped me off $50 because he refused to do his job right. (Oh yes, he got fired, a police report was filed.) It took them TWO MONTHS to get it installed in our home. And then a thunderstorm hit. lightning hit the NON GROUNDED AT&T box, the electrical charge ran into the house. It fried 3 televisions, 2 computers and 2 XBox 360’s. After fighting with them on that I ended up with a check for $2000 to replace my electronics and 9 months free service.

Fast forward to sticker shock after the free service ran out. To keep everything we were used to having, with 5 boxes, we were looking at over $300 a month for TV, slower than promised internet and telephone. So I did what any sane person would do, I shopped around. I found out that Comcast was now in the area offering a much cheaper deal. I called AT&T and told them that I was not going to pay them $300+ a month and I was changing to Comcast. To which they said “Well, hold on Lori, let’s see how we can help you.” So they magically got my bill down to $200. The same amount that it would be if I went to Comcast.  (This was sometime in 2013, now we play the “I’m going to cancel” game and they magically lower the bill to $200.

Fast forward to this year. Sometime around April 10, I get a call “Hi Lori, this is xxx from AT&T and we just want to know how your service is working.?” My response was that it was working fine. I had come to accept crappy service and slow internet speeds. I did mention the slow internet speeds and she of course offered the faster speed and then realized that I couldn’t have the faster speed because I lived too far away. And then of course, I did my yearly complain about the bill. And there was nothing they could do. So I said “Well that’s okay, Comcast can give me a better deal. And I’m really tired of paying for all the new customers price breaks.” Oh that got the ball rolling and suddenly I could get a better price!

And then to pay for my asking for a better price, my service really started to stink. I mean it really started to stink. Packet loss on ALL services, phone, internet and television. The time and date was wrong on the DVR, it was refusing to record, pause, or anything else. And my service was going down DAILY. So I hit chat. Big mistake.  They didn’t understand the problems at all. And no matter how many times I had told them that I had done the level 1 troubleshooting, I had to do it again. This nightmare took over a month to fix.  Three techs came out to the house and one manager. The gateway was replaced twice. The dvr replaced once. At one point in time a tech decided that even though all tests were showing that the line was having problems BEFORE it came into our house, the problem was with my wiring and my equipment. You know, my patch panel and all my internal house wiring.  End result, the problem was in the local hub, they had to switch pairs.

And then yesterday we discovered an email address is missing from our account.  Of course, I discovered this because I did all the level 1 troubleshooting. I tried to log into the account, no go. I hit forgot password, logged into our AT&T account and the subaccount was GONE. So I hit chat. What the hell was I thinking.  Here is THAT conversation::

AT&T : Hello! How may I help you today?

AT&T : Thank you for contacting AT&T, my name is Everett. How can I help you today?

Me : Hi there, I’ve just noticed that one of my subaccounts is missing. I can’t add it back. I need it back. I don’t know how long it’s been gone. But that explains why I’ve been missing email.

AT&T : You have reached the right team. I can help you with that.

Me : Account: xxxxxxxxx xxxx is the security code

Me : The email that is missing is xxxxxxxxx@bellsout.net

AT&T : Please allow me a couple of minutes.

********THIS WAIT WAS FIVE MINUTES************

AT&T : Your account has been authenticated. Thank you.

AT&T : I would like to confirm the cell number we have on your account. Will you please provide me with a contact number so that we may reach you via phone or text with information about your AT&T services?

Me : 678-755-xxxx

AT&T : Thank you
********THIS WAIT WAS FIVE MINUTES************
Me : So are you fixing the issue?

AT&T : I am working on it.

AT&T : Thank you for your patience.

AT&T : I would like to inform you that the email ID “abugazi68@bellsout.net” is not registered with Uverse account.

Me : *sigh* scroll up please and read what I typed at the very beginning of our conversation.

Me : Me: Hi there, I’ve just noticed that one of my subaccounts is missing. I can’t add it back. I need it back. I don’t know how long it’s been gone. But that explains why I’ve been missing email.

AT&T : I would like to inform you that I am from Uverse Technical Support. I can assist you with Uverse services.

Me : When we first got Uverse it was registered to our account. And it was forwarded to my wife’s gmail account. However, I’m guessing when there was a problem a while back with outlook and AT&T that it was removed and not returned. My wife spoke with someone in the US Uverse technical support and they worked on the problem for HOURS before the issue was fixed. And she was able to use outlook to check her bellsouth email

Me : During that time the tech deleted and readded both my alternate email (xxxxxxxxxx@bellsouth.net) and her alternate email (xxxxxxxxxx@bellsouth.net) however now, for some reason. MINE is missing.

Me : We noticed this because my health care information comes to xxxxxxxxx@bellsouth.net and we were waiting on paperwork today. It never showed up.

Me : SO I attempted to log into webmail and it wouldn’t let me

AT&T : I would let you connect to the dedicated team.

Me : So I logged into my AT&T account and the sub account xxxxxxxxx@bellsouth.net is MISSING.

AT&T : My Manager will call you and connect you to the concern team.

Me : But thank you for taking 10 minutes to tell me what I knew.

AT&T : The concern team will assist you and resolve your issue.

AT&T : I apologize, I was searching the details.

Me : They will speak to my wife since the cell phone number you have is hers and she is the technical one

AT&T : I am so sorry for the delay.

AT&T : I was trying to assist you.

AT&T : Is 678-755-xxxx the best number to call you back?

Me : yes

AT&T : I have arranged a call back for you.

Me : as I said, you will be speaking with my wife Lori, she is the technical one

AT&T : My Manager will call you with 10-15 mins and connect you to the dedicated team

Me : thank you.

AT&T : Alright

AT&T : You are welcome

AT&T : Once again, I am sorry for the delay

AT&T : I appreciate your cooperation and patience.

And then he closed the chat on me. The phone rang once, it was AT&T, they hung up. It rang again and they hung up again. So I called them. Again, HUGE mistake.  The first 10 minutes of the call was taken up with level 1 troubleshooting. Then he got someone else involved and we did level 1 troubleshooting again. 25 minutes into the call I was told that the email account was deleted because it was a free account and it wasn’t being used. That’s when I lost it. That’s when the yelling and screaming started. That’s when I told him that it was NOT a free account, we got it when we got DSL with AT&T and it was switched over the UVerse account along with my account. And it was being used because the last email I got was 4/10/2015. I demanded to speak to a manager. He told me that he would transfer me to a manager and after leaving me on silent hold where he could hear everything I was saying and I could not hear anything  he was saying. I told my hubby EVERYTHING that was going on and let my hubby know exactly what I thought of AT&T’s crappy technical support and how they lie to their customers if they can’t figure out the problem. Finally he put me on the phone with a “manager”.

The “manager” listened to me tell him what the problem was and he explained that he didn’t have the tools to fix the problem. So he messaged someone else to help. After nearly an hour on the phone, the guy in chat couldn’t figure out why I couldn’t add it back and why he couldn’t add it back. So they opened a ticket.

But at no point should a paying customer have to SCREAM at an employee to actually get help.

AT&T has the WORST customer service EVER. They have the worst SERVICES ever, the worst internet speed, the worst television package. Bottom line if you can avoid AT&T RUN as fast as you can from them. Old customers pay for new customers price breaks and NEVER get offered anything for loyalty. We have been customers of AT&T for phone then DSL & phone and then Uverse in this location for 14 years and are rewarded with crap service and crap products at an extremely insane price.